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Book Review:Service Quality Management in Hospitality, Tourism and Leisure
Book Review Service Quality Management in Hospitality, Tourism and Leisure
2009/4/20
This edited volume provides a comprehensive insight into service quality management within the contexts of hospitality, tourism and leisure. Taken as a whole, this book provides a much welcome additio...
HRM Practices and Perceived Service Quality：The Role of Trust as a Mediator
HRM Practices Service Quality
2009/4/10
The value of linkage research is in its ability to recognise the organisational practices that are the most important drivers of customer satisfaction in a specific organisation. Human Resources Manag...